Orders getting cancelled

  • Resolved shaliniwvs

    (@shaliniwvs)


    6 months, 2 weeks ago

    daily updates on cancelled orders, including one instance where a customer reported payment deduction for a cancelled order.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • LovingBro (woo-hc)

    (@lovingbro)

    6 months, 2 weeks ago

    Hi @shaliniwvs,

    I understand how concerning it can feel to see orders getting cancelled, especially when a customer mentioned that payment was deducted. I am here to help you get this cleared up with confidence.

    Cancelled orders usually point to an issue with the payment gateway not sending the correct confirmation back to WooCommerce. A good next step is to check your WooCommerce order notes, then review your payment gateway logs to see why the order status was marked as cancelled. You can also check this guide for deeper insight into how WooCommerce handles order statuses
    https://woocommerce.com/document/managing-orders/order-statuses/

    If you are using a specific payment gateway like Razorpay, PayU or Stripe, I recommend checking their logs inside WooCommerce, as that usually reveals whether the customer’s payment was successful on their end or not. You will find details here https://woocommerce.com/document/managing-orders/troubleshooting-orders/

    If possible, please also share your System Status Report through https://pastebin.com so I can take a closer look and guide you further. Happy to help you get this resolved smoothly.

    Plugin Support thelmachido a11n

    (@thelmachido)

    6 months, 1 week ago

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

     https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post 

    Feel free to open a new forum topic if you run into any other problem. 

Viewing 2 replies - 1 through 2 (of 2 total)

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