Orders not completing

  • Resolved sacfc

    (@sacfc)


    5 years, 1 month ago

    Hi
    We are users of your Pro version and have raised a support ticket as orders are not completing – payment is being processed but we are having to manually complete each order. However, we have had no response from you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • wpexpertssupportteam

    (@wpexpertssupportteam)

    5 years ago

    Hi @sacfc,

    Thank you for contacting us, We didn’t see any ticket from your side. can you please share the ticket no you are referring to so we can look into it for you?

    Thanks!

    Thread Starter sacfc

    (@sacfc)

    5 years ago

    Hi. Thanks for getting back to us. We have tried twice raising tickets using the form here: https://apiexperts.io/woosquare-plus-support/

    However, we get no ticket number or email back when completing this form.

    wpexpertssupportteam

    (@wpexpertssupportteam)

    5 years ago

    Hi @sacfc,

    We are already assisting you through our email system.

    Thanks!

    wpexpertssupportteam

    (@wpexpertssupportteam)

    5 years ago

    Hi @sacfc,

    Due to a lack of activity, we are going to mark this thread as resolved. If you have any other issues, please feel free to open a new thread.

    Have a great day!

    Thanks

    Thread Starter sacfc

    (@sacfc)

    5 years ago

    We had to remove your plugin and instead use the Woocommerce Square plugin. That plugin completes virtual orders, yours doesn’t and you were unwilling to correct it.

    wpexpertssupportteam

    (@wpexpertssupportteam)

    5 years ago

    @sacfc,

    When transactions come successfully in Woocommerce order status shows processing. If you want to change the status to completed you need to do it manually.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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