Orders not showing on plugin

  • Resolved luisfgomes16

    (@luisfgomes16)


    7 years, 1 month ago

    Hi,

    I have orders on woocommerce plugin but they doesn’t show up on status order page.

    I’m using also the sequential order number. There is any problem using this plugins together?

    My WordPress is updated to 5.1.1

    Thanks.

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  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    7 years, 1 month ago

    Hi @luisfgomes16,

    There should not be any issues using these plugins together.

    Do you have “WooCommerce Integration” enabled and configured in Options > WooCommerce?If not, please enable it. That will make it so, whenever an order is placed via WooCommerce on your site, a corresponding order is automatically created in our plugin. A prefix and suffix is applied by default to the order number in our plugin to make sure there are no mixups in the database, but, if you want the order numbers to be the exact same across both plugins, you can just disable both of those options.

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