Hi,
We are working for an update to fix some bugs and improve Orders tracking plugin.
Please wait for the next release within next week.
Best regards
Hi,
I’m sorry, it takes longer to fix some problems.
I’m trying to do it as soon as possible. Please wait several days more.
Best regards
Hi,
New update is available now, please update your plugin.
Best regards
Thank Kim,
I just update to 1.1.1
I had added custom carrier and import csv
Upload and mapping ok, but when import tracking complete (check in change status to completed), I check the order in order page, status is processing and no tracking number.
What do you thing? what step is missing?
How did you map fields and what is your csv file like?
At a look at your first file, the item ID is wrong.
The order Item ID can not be the same as Order ID.
Please use the export function to export your orders again.
I downloaded export order, there are two columns with data, Order ID and Item ID.
But my order is #1 or #120, how can I link your order number with mine?
EX my order #89 and your is 105391 (this is a order with exist tracking code in your export, and I search tracking code in order site, it show order #89
( Order ) Order ID ( Order Item ) Tracking Number ( Order Item ) Carrier Slug ( Order Item ) Order Item ID
108008 580
108004 577
108004 578
108002 575
107996 573
107986 570
107986 571
107971 568
107964 566
107959 564
107952 562
Oh, great, i can export both order id (your number) and order number (my number) with your plugin. But poor me, when import tracking, tracking still cannot add.
Now you need to use carrier slug instead of carrier name.
Please see https://prnt.sc/pzw5pn
now it work perfectly.
but very hard for the first time, you should update guideline how to find:
carrier slug
order id
item id
Thanks Kim
Thank for your advice. We will update our docs soon.
Best regards
