• Resolved alainreel

    (@alainreel)


    Hello,

    I’m installing Jetpack and I cannot start the setup process because I’m getting this error:

    “Outbound HTTPS not working
    cURL error 28: Failed to connect to jetpack.wordpress.com port 443: Connection timed out”

    I contacted my hosting provider and they said that Jetpack needs to lift the block on the connections from 46.249.204.93.

    Please see info below:

    traceroute jetpack.wordpress.com
    traceroute to jetpack.wordpress.com (192.0.78.32), 30 hops max, 60 byte packets
    1 * * *
    2 185.38.106.194 (185.38.106.194) 0.265 ms 0.272 ms 0.272 ms
    3 ge-0-1-0-27.cr02.dc2-mhd.pulsant.net (5.153.72.97) 0.729 ms 0.784 ms 0.816 ms
    4 be-100.cr01.dc1-mhd.pulsant.net (46.249.196.5) 0.757 ms 0.773 ms 0.818 ms
    5 xe-10-1-12.mpr1.lhr28.uk.zip.zayo.com (94.31.40.25) 1.850 ms 1.841 ms 1.831 ms
    6 cs1.lhr15.uk.zip.zayo.com.29.125.64.in-addr.arpa (64.125.29.114) 1.687 ms * *
    7 ae3.mpr1.lhr15.uk.zip.zayo.com (64.125.28.151) 1.287 ms 1.397 ms 1.331 ms
    8 195.66.226.127 (195.66.226.127) 2.369 ms 2.350 ms 2.334 ms
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * * *
    14 * * *
    15 * * *
    16 * * *
    17 * * *
    18 * * *
    19 * * *
    20 * * *
    21 * * *
    22 * * *
    23 * * *
    24 * * *
    25 * * *
    26 * * *
    27 * * *
    28 * * *
    29 * * *
    30 * * *

    I’ve disabled all plugins and tried. I’m sure that the issue is not being caused by plugins or SSL certificates.

    Thank you for your help.

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Viewing 3 replies - 1 through 3 (of 3 total)

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