Outdated reviews

  • Resolved charlesmdq

    (@charlesmdq)


    1 year, 6 months ago

    I did a manual update and it did not load the new revisions, the newest one is 2 months old. Is this a limitation of the free version? or is there something I should do in the configuration?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Laca

    (@lacadev)

    1 year, 6 months ago

    Hi @charlesmdq

    To resolve the issue, please follow these steps:

    1. Ensure that you have the latest version of the plugin installed.
    2. Navigate to the Advanced tab and use the “Re-create plugin” button to reset the plugin to its default state.
    3. Reconfigure the widget under the “Free widget configurator” tab.
    4. You do not need to re-embed the shortcode.

    If the problem persists in the future, don’t hesitate to reach out for assistance. 😊

    Best regards,
    Laca from Trustindex

    Thread Starter charlesmdq

    (@charlesmdq)

    1 year, 6 months ago

    I did the steps I was told and no, it is still the same. I leave you this info:

    URL: https://airwatertech.it
    MySQL Version: 5.5.5
    WP Table Prefix: wp_
    WP Version: 6.4.5
    Server Name: airwatertech.it
    Cookie Domain: airwatertech.it
    CURL Library Present: Yes
    CSS path: /home/rchtscng/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 7.4.33
    Memory Usage: 40.19MB
    Memory Limit: 512M
    Max Upload Size: 256M
    Max Post Size: 256M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 300 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 12.4.2
    Options:
    active: 1
    page-details: {
    “id”: “ChIJ6Tzf3wYrfkcR9QfPZTR6KPI”,
    “name”: “\”Airwatertech, Depuratore Acqua Casa Bologna\””,
    “avatar_url”: “https:\/\/lh4.googleusercontent.com\/-c148Xw6JGHo\/AAAAAAAAAAI\/AAAAAAAAAAA\/9xwO3I_O9aM\/s160-c-k-mo\/photo.jpg”,
    “write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x477e2b06dfdf3ce9:0xf2287a3465cf07f5!12e1”,
    “address”: “Via del Battirame, 6\/3, 40138 Bologna BO, Italy”,
    “rating_number”: “71”,
    “rating_score”: “5”,
    “timestamp”: 1732891257
    }
    subscription-id:
    proxy-check:
    style-id: 16
    review-content:

    %platform%

    %reviewer_name%

    %reviewer_name%

    %created_at%

    %text%

    Carica di più

    Valutazione complessiva PLATFORM_NAME RATING_SCORE su RATING_SCALE, in base a RATING_NUMBER recensioni

    • This reply was modified 1 year, 6 months ago by charlesmdq.
    Plugin Support Laca

    (@lacadev)

    1 year, 6 months ago

    Hi @charlesmdq

    To better assist you with your troubleshooting, could you please paste the entire troubleshooting text?

    You can conveniently do this by using Pastebin.
    Simply copy the troubleshooting text, paste it on the site, and share the link with us.

    This will help us review all details thoroughly and respond with a precise solution as quickly as possible.

    Thank you for your cooperation!

    Best regards,
    Laca from Trustindex

    Plugin Support Laca

    (@lacadev)

    1 year, 6 months ago

    Hi @juanjocactus

    To better assist you with your troubleshooting, could you please paste the entire troubleshooting text?

    You can conveniently do this by using Pastebin.
    Simply copy the troubleshooting text, paste it on the site, and share the link with us.

    This will help us review all details thoroughly and respond with a precise solution as quickly as possible.

    Thank you for your cooperation!

    Best regards,
    Laca from Trustindex

Viewing 4 replies - 1 through 4 (of 4 total)

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