Plugin Author
itdoug
(@itdoug)
Please click the following link for instructions on what info to provide support. http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/
Could you provide a screenshot or 2. You haven’t provided enough information for me to be able to help.
Thread Starter
vscorp
(@vscorp)
I wrote here because I read that only PRO users can use the support.
However, I found everything after updating the plugin, the control panel has become slow, disappeared Overview screen and does not send the email, do not put either in queue.
See screenshot:
http://i.imgur.com/3x7RYil.png
http://i.imgur.com/hdYZFou.png
Plugin Author
itdoug
(@itdoug)
Looks like either a caching issue or some files were not all installed. Do you run any caching plugins? The help info I requested would be useful if it loads.
You could also try deactivating and reactivating the plugin.
Thread Starter
vscorp
(@vscorp)
No not use plugin for caching.
If I try to disable and enable the plugin, I lose settings and subscriptions?
Plugin Author
itdoug
(@itdoug)
You won’t lose anything. It’s stored in the database. You could even delete the plugin and reinstall and not lose anything.
Thread Starter
vscorp
(@vscorp)
If deactivated the admin panel is fast, but when active plugin all is slow and plugin not work.
I try to reinstall again? I want back to previous version…
HI vscorp,
I am reviewing changes made in the last we updates to see what could be causing your problem. Give me a little bit and i will see what i can do to resolve this.
Josh
Thread Starter
vscorp
(@vscorp)
Ok, I’ll wait your changes, do not intend to change plugin because it is the best free newsletter plugin that I found.
But you do not keep copies for dowgrade?
Hi vscorp,
Let me know if you have any more issues. I think the latest release should fix your problems.
Best,
Josh
Thread Starter
vscorp
(@vscorp)
No on the contrary, finally destroyed, now in addition there is a new problem, when I click to preview the email opens a nonexistent page of the blog.
I tried everything even uninstall but nothing change.
Only changing is speed of admin panel, now is ok.
Thread Starter
vscorp
(@vscorp)
I have deleted 1 of my list of subscribers and now all is come back, why???
Hi vscorp,
Strange that the list delete fixed it. Was it a big list? also if you are getting a 404 on emails or previews please try this.
https://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/
Do you have access to the error logs?
Josh
Thread Starter
vscorp
(@vscorp)
No 404 errors only elements disapears like on screenshots, this list have 900k subscribers, other list have 30k or 50k
Thanks for the update. I will run some tests in our environment and see if i can figure out what is going on. With a list that size my guess is something is timing out when making a query to the database.
Josh
