Hi @omegaphase,
The button named “Print Packing Slip” is not coming from our Print Invoice & Delivery Notes plugin. The “Print Invoice”, “Print Receipt”, and “Print Delivery Notes” buttons are coming from our plugin. There must be another plugin you are using for printing packing slips. Can you please check and contact that plugin’s author regarding this issue?
Thread Starter
Andrew
(@omegaphase)
OK thanks – will do. There’s another meaning to the acronym HPOS that I can’t say in public 😀
Thread Starter
Andrew
(@omegaphase)
OK, I reviewed and cannot find any other plugin that supports “Print Packing Slip” but yours seems to be the source! I disabled “Print Invoice & Delivery Notes for WooCommerce” and BOTH “Print Invoice” and “Print Packing Slip” disappeared from the Actions column of the Order List page.
Also, the link behind “Print Packing Slip” has ‘type=delivery-note’ (your namesake) in the url:
mywebsite.com/wp-admin/admin-ajax.php?print-order=2030094&print-order-type=delivery-note&action=print_order
The link behind “Print Invoice” has the same structure:
mywebsite.com/wp-admin/admin-ajax.php?print-order=2030094&print-order-type=invoice&action=print_order
Furthermore, your meta box in the Order Editor has both “Print Invoice” and “Print Packing Slip” buttons.
Lastly, your own code CONTAINS the ‘print-order-type’ and ‘delivery-note’ parameters.
As a reminder, this support ticket was opened because when Woocommerce’s HPOS is enabled the “Print Packing Slip” button disappears. Please advise.
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This reply was modified 1 year, 10 months ago by
Andrew.
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This reply was modified 1 year, 10 months ago by Andrew.
Hi @omegaphase,
I am assuming that you must have changed one of our button names to “Print Packing Slip”. Because, from our plugin, the button names are displayed as “Print Invoice”, “Print Delivery Note”, and “Print Receipt” on the WooCommerce Orders page and Edit Order page.
It would be great if you can drop us an email at ‘support at tychesoftwares dot com’. So we can discuss this problem there in detail and we will try to find the root cause of the problem and fix the same.
Thread Starter
Andrew
(@omegaphase)
I would be glad to! That way I can show you screenshots and server-level search for the URL param behind the button. It clearly points to your plugin 😉
Edit 1: FYI I did find where we changed the nomenclature to “Packing Slip” but the problem of the button disappearing under HPOS still remains. I’ll email shortly.
Edit 2: OK, this appears to be intermittent. We’ll need to investigate further before I send another response. Please keep this thread open for a little while. Thank you!
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This reply was modified 1 year, 10 months ago by Andrew.
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This reply was modified 1 year, 10 months ago by Andrew.
Thread Starter
Andrew
(@omegaphase)
OK I think I got to the bottom of the issue. Apparently when we enabled HPOS, Delivery Notes became disabled. I have no idea how or why – perhaps it’ll remain a mystery. Thank you for your time.
Hi @omegaphase,
Thank you for your response.
I tried to replicate this issue at our end with the HPOS as enabled, I am unable to replicate the same. The Exit Intent popup is displaying but the coupon code is not being applied.
Screenshot for your reference: https://app.screencast.com/eTrH7K3Yn6byY
https://app.screencast.com/L7mkivsTybFVt
Could you please drop us an email at ‘support at tychesoftres dot com’ and share the screenshot with me as that we can more communicate on it?
Thread Starter
Andrew
(@omegaphase)
Hi @priyankajagtap, if Delivery Notes didn’t become disabled for you, there may be something specific on my end that caused it. It’s working now so I’m good to go. Thank you for your time.
Hi @omegaphase,
I am glad to know that this has started working fine on your site. Can you please let us know if you have done something to fix this problem?
Thread Starter
Andrew
(@omegaphase)
I did nothing to fix it. I had a hunch to check the settings and that’s when I noticed “Delivery Notes” was disabled, so I just re-enabled it. The Print Invoice one remained enabled.
Hi @omegaphase,
Thank you for your response.
So there does not seem any problem with HPOS. The button “Print Delivery Notes” was not displaying at your end because the main option “Enable Delivery Notes” was disabled at your end.
Do let us know if you have any further queries.
