Page editing block using Elementor

  • Resolved luciots

    (@luciots)


    2 months ago

    Hello,
    With update 1.7.1053 of the Royal Addons for Elementor plugin, when using Elementor 3.35.9, it is not possible to edit pages. A blank screen appears.

    If I deactivate the plugin, Elementor works.

    The site works, and pages that use the plugin work, but it is not possible to edit them whilst the plugin is active.

    WP version: 6.9.4 with the Weaver Xtreme theme.

    Any suggestions on how to resolve this issue?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sophia Support

    (@marsismyhome)

    2 months ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn.

    Kind regards, Sophia

    Thread Starter luciots

    (@luciots)

    2 months ago

    Thank you.
    I have sent what you requested. I hope the email goes through. The exported file is quite large (20MB)

    Best regards

    Thread Starter luciots

    (@luciots)

    1 month, 4 weeks ago

    Thank you for your support

Viewing 3 replies - 1 through 3 (of 3 total)

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