• Resolved visionsub

    (@visionsub)


    Hello supporter,

    This is my other website, it has the different issues. When I open the page editing, it shows that it is still loading, which lasts for several hours. I tried other pages and the same problem occurred. Could your please help me check what is the reason and how to solve it?

    https://prnt.sc/vQGpXzuzZkfA

    Thank you in advance

    Best regards

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi, @visionsub.

    Thanks for reaching out to us. Unfortunately, I’m unable to view the screenshot.

    Did the issue occur after the recent update? If so, we are aware of conflicts with some plugins after the update, and these are being investigated to determine if the issue is related to Elementor, or the 3rd party plugins which need to release an update on their end to stay compatible with the latest Elementor update and dev deprecations.

    As some of these plugins have already issued fixes, please keep an eye out for plugin updates and update accordingly.

    Please also reference the following guide in case it helps:

    https://elementor.com/help/site-update-troubleshooting

    If the above does not help, you can roll back to the previous Elementor version, which should allow you to edit again.

    Kind Regards.

    Thread Starter visionsub

    (@visionsub)

    Yes, it is definitely an elementor update issue. When I updated to version 3.26.1, the same issue reappeared and I had to roll back to the previous version.

    Thank you

    Plugin Support Milos

    (@miloss84)

    Hello there,

    Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?

    This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.

    I am looking forward to your reply!

    Kind Regards,

    Thread Starter visionsub

    (@visionsub)

    Hello,

    This is a problem that occurred on another website of mine after upgrading Elementor. Here is the operation video, Could you please help me check it out?

    Plugin Support Milos

    (@miloss84)

    Hi there,

    Thank you for you great video,

    There is a huge possibility that this is coming from some third-party plugin or theme conflict with our new version.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
    • Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    I am looking forward to hearing back from you soon.

    Kind regards,

    Thread Starter visionsub

    (@visionsub)

    Hello,

    I tried twice as your method, but the problem is still not solved. I have to rollback to version 3.25.11.

Viewing 6 replies - 1 through 6 (of 6 total)

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