Page not found

  • Resolved Taryn

    (@tl22)


    3 years, 9 months ago

    Page not found

    When I update this I get an error I cannot access 50% of the back end of my website on this latest update had to rollback to the previous version

    The page I need help with: [log in to see the link]

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  • Margaret S. woo-hc

    (@margaretwporg)

    3 years, 9 months ago

    Hi @tl22

    Do you mean you are facing this problem after updating WooCommerce to its latest version?

    When I update this I get an error

    Can you please let us know for which page are you getting the “Page not found” error? I tried visiting the website and loaded some of the pages and it worked fine.

    You can share a screenshot if that helps. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    I cannot access 50% of the back end of my website

    Are some options disabled? Is the dashboard accessible?

    If the dashboard can be accessed, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Also, it is possible to navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error?

    We’ll look forward to further inputs from you and will be glad to help further.

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