Plugin Support
Patrick
(@patrick2623)
Hey @sheling83
Thanks for the details. I can see the same issue on the following page that you’ve shared: https://www.tuneprotect.com/emeia2/en/claim/how-to-claim/
Just to better understand, when you mentioned purging the cache, was it the browser cache or the cache on your WordPress site? Knowing this will help us narrow down what’s causing the issue.
Best,
Patrick
Hi Patrick,
I already tried both, cleared the browser cache and also used a plugin to clear the WordPress cache, but still seeing the same issue.
Plugin Support
Patrick
(@patrick2623)
Hey @sheling83
Thank you for confirming. I’ll review this with our development team to ensure we have full clarity on the matter. Once I have an update, I’ll follow up with you promptly.
Best,
Patrick
Plugin Support
Patrick
(@patrick2623)
Hey @sheling83
Our development team was able to review this. To troubleshoot this properly, we may need to review technical details (such as configuration settings, logs, or other information) that can’t be shared safely on the public forum.
If you’d like, you can reach out to us through our official live chat support here: https://premio.io/ (The widget on the bottom-right). This way, we can review the issue more securely and provide more specific guidance.
Best,
Patrick
