Pages keeps loading endlessly. (Version 4.0.7)

  • Resolved wildflower24

    (@wildflower24)


    1 year, 9 months ago

    Users with the “Editor” role are still encountering the same error. When they try to access any of the pages within the Eventin plugin, the page gets stuck in an infinite loading loop and they cant access to edit or see any events

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 year, 9 months ago

    Hi @wildflower24,

    We sincerely apologize for any inconvenience caused. The occurrence of this issue was not intended and has since been rectified. We kindly request that you “deactivate” the Eventin plugin and then “reactivate” it. This should resolve the issue at hand.

    If the issue persists after following these steps, please do not hesitate to contact our help center. We will conduct a thorough investigation of your site to provide a resolution.

    We trust that this information is helpful to you.

    Best Regards

    Thread Starter wildflower24

    (@wildflower24)

    1 year, 9 months ago

    Hi, I’ve already tried the suggested solutions, but unfortunately, they didn’t resolve the issue. I deactivated all plugins except for Eventin and even tried switching themes, but the problem persists.

    The only workaround that seems to help is granting additional permissions to the editor user. However, this isn’t an ideal solution, as the editor should not have access to other plugins or settings—only to the Eventin plugin.

    I would appreciate it if you could look into this matter further. Thank you!

    • This reply was modified 1 year, 9 months ago by wildflower24.
    Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 year, 9 months ago

    Hi @wildflower24,

    We sincerely apologize for the inconvenience you have experienced. This is an unusual issue which we have not encountered before. Could you please click on the PINNED message to connect to our help center? We will thoroughly investigate your site in order to provide a better solution. We are committed to assisting you. 

    Have a good day. 

    Regards

    Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    1 year, 9 months ago

    Hi @wildflower24,

    As we haven’t heard back from you, we’re assuming the issue has been resolved. If you need further assistance, feel free to reopen this thread or start a new one. Thanks for reaching out!”

    Have a good day!

    Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)

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