Pages responding with 500 code and Elementor not loading

  • Resolved Vishal Lohar

    (@vlohar08)


    3 years, 7 months ago

    Hi,
    I am using the latest version of Elementor and your plugin. With your plugin active, the pages where I used your plugin are returning 500 errors.
    Check this image – https://ibb.co/2KGVMXf.

    Versions
    Elementor – 3.8.0
    Premium Addons for Elementor – 4.9.36

    And When I try to edit the pages using Elementor, the sidebar never finishes loading.

    All the problems are solved when I deactivate your plugin.

    Please fix these problems ASAP.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Leap13

    (@leap13)

    3 years, 7 months ago

    Hi @vlohar08

    Please check this article and let me know if it helps. It seems your server config is not compatible with Premium Addons.

    Cheers!

    WebMat

    (@webmatpro)

    3 years, 7 months ago

    @leap13

    check about your widget “Blog” and wordpress 6.1, i think this widget has a issue

    Plugin Author Leap13

    (@leap13)

    3 years, 7 months ago

    @webmatpro Please elaborate a bit more on the issue you are having.

    Cheers!

    Thread Starter Vishal Lohar

    (@vlohar08)

    3 years, 6 months ago

    I have the right PHP settings for my website. I don’t think it’s happening because of PHP config settings. If I remove your plugin everything works perfectly.

    —-PHP CONFIG—-
    memory_limit: 4024M
    max_execution_time: 600
    upload_max_filesize: 25M
    post_max_size: 48M
    max_input_time: 400
    —-PHP CONFIG—-

    Plugin Author Leap13

    (@leap13)

    3 years, 6 months ago

    Hi @vlohar08

    May I ask does this happen with all the elements in Premium Addons, or just a specific element?

    Regards

    Plugin Author Leap13

    (@leap13)

    3 years, 6 months ago

    Hi @vlohar08

    I didn’t hear back from you. I hope everything is going fine with you today!

    Cheers

    Thread Starter Vishal Lohar

    (@vlohar08)

    3 years, 6 months ago

    Hi,
    Sorry for the late replies.

    The problem is with all elements. We are using different elements on different pages and wherever your plugin is used it returns a 500 error.

    Plugin Author Leap13

    (@leap13)

    3 years, 6 months ago

    @vlohar08 Well, this needs to be checked by our devs team. I believe it’s more related to something in the plugin code itself. So, please send us a message on our website so we can check this for you and update the ticket here with the solution.

Viewing 8 replies - 1 through 8 (of 8 total)

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