Paid for pro plugin, support unable to resolve issues

  • bcvanwijk

    (@bcvanwijk)


    4 months ago

    Paid for the pro plugin to get a Facebook Events Feed active on the website. Been in contact with the support staff for over two weeks, they haven’t fixed anything yet and are extremely incapable of communicating clearly about the issue.

Viewing 1 replies (of 1 total)
  • Plugin Support Md. Ashikur Rahman

    (@ashiik)

    4 months ago

    Hi @bcvanwijk!

    We sincerely apologize for the inconvenience you experienced with the Facebook Events Feed and our support interaction. That’s certainly not the experience we aim to provide.

    We’d like to inform you that the issue with the Facebook Events Feed has now been fixed. If you haven’t received the beta yet, please share your support ticket ID with us so we can check this internally and share the beta.

    If you’ve already received the beta/fix and are still facing any issues related to Facebook Events, please let us know directly in the ticket, and we’ll be happy to help.

    Thank you for your patience, and we truly appreciate you bringing this to our attention.

    Kind Regards,
    Ashik, WP Social Ninja Team

Viewing 1 replies (of 1 total)

You must be logged in to reply to this review.