Paid License Received No Support

  • Resolved trec-r

    (@trec-r)


    3 years, 9 months ago

    I have paid for a license however it displays as invalid. I have emailed as suggested from within the plugin and on their website. I have not received a response yet.

    The page I need help with: [log in to see the link]

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  • PDFG Support

    (@wppdfsupport)

    3 years, 9 months ago

    Hi @trec-r,

    ​Apologies for the delay in responding. I had sent an email on the 7th when we had received your initial contact but it appears to have bounced. I have resent the email in hopes that it will get to you this time.

    In case it doesn’t, can you please enter the other key listed on your account. You have entered the parent key which is incorrect and resulting in the invalid / mismatch error you are seeing.

    I do also want to mention that the plugin functionality is not designed to stop working simply due to licensing issues. The licensing only controls the access to the automatic update functionality.

Viewing 1 replies (of 1 total)

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