Partial refund causes full refund
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Hi,
I just partially refunded an order that was paid with PayPal. Apparently, when the plugin processed for notified about the successful refund through the webhook, it sets the order status to “refunded”.
This in turn causes WooCommerce to refund the entire order:
https://ibb.co/0ynmsNSmHere’s what the German texts say:
- Order status changed from Completed to Refunded.
- Status of the order has been set to refunded.
To return the money to the customer, you need to issue a refund through your payment provider.
Fortunately, the entire amount was not automatically refunded via PayPal but an email was sent to the customer which is embarrassing and caused addtl. work in customer service.
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Awesome, thank you.
I have reviewed the code change and have seen that you create a new refund entry for the order after getting the webhook from PayPal.
However, we trigger the refund by creating a new refund entry in the order in WooCommerce in the first place. We are also setting specific items that the refund is for and add a reason for the refund.
So I am assuming we will get doubled refund entries then? Also, the customer would get a second email about the same refund.
Thanks again and best,
Joern
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