partial withdrawals not working

  • mantolis

    (@mantolis)


    1 day ago

    hello, thank u for your plug in.

    i have choose “Allow partial withdrawals” but not working.

    i have Request Type Full.

    Is any other option that i must enable ?
    Thank u

    Apostolos

    • This topic was modified 23 hours, 49 minutes ago by mantolis.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jeff

    (@jeffwtsupport)

    22 hours, 40 minutes ago

    Hello @mantolis,

    Thank you for reaching out!

    The “Allow partial withdrawals” setting enables customers to select specific items from an order when submitting a withdrawal request.

    The “Request Type” shown in the dashboard reflects the request submitted by the customer. If all eligible items in an order are selected for withdrawal, the request will be displayed as Full. If only some items are selected, it will be displayed as Partial under WooCommerce → Withdrawals → Requests.

    Please note that partial withdrawals are available only for logged-in users. Guest users can submit only full withdrawal requests.

    If you are testing this feature as a logged-in customer and still see only Full requests, please let us know whether the order contains multiple items. It would also be helpful if you could share screenshots of the withdrawal form on the frontend and the corresponding withdrawal request in the admin dashboard, as shown below, so we can investigate further.

    If you prefer not to post it publicly, feel free to share the details privately through this link.

    Eusebiu Oprinoiu

    (@eusebiuoprinoiu)

    8 hours, 18 minutes ago

    Hello!

    Partial withdrawals should be available for all customers, including non-logged-in users. This is a legal requirement.

    I also noticed that for partial withdrawals, we can not change the quantity. Customers should be able to withdraw and request refunds per product AND number of units. Something like this:
    – Product One (1 of 2)
    – Product Two (2 of 2)

    In addition, people should be able to submit multiple partial withdrawal requests for the same order, as long as the withdrawal window has not expired and the order still contains products for which the customer has not requested a withdrawal.

    It would also be nice if people could request how the refund should be processed:
    – refund to the original payment method (useful for card payments)
    – refund to a specific bank account, by specifying the IBAN (useful for offline payments)

    Eusebiu Oprinoiu

    (@eusebiuoprinoiu)

    8 hours, 14 minutes ago

    Also, please consider automatically deleting the withdrawals associated with a specific order when that order is deleted. (useful for test orders)

    Thread Starter mantolis

    (@mantolis)

    3 hours, 37 minutes ago

    Hello @Jeff , Thank u for your update.

    I’ll check and ill come back!

    Best Regards

    Apostolis

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