Passter stopped working

  • Resolved bridgetquinlan

    (@bridgetquinlan)


    3 years, 8 months ago

    We have been using Passter for years and it suddenly stopped working. The code we had on every page is: [content_protector password=”154987″ identifier=”{string}” cookie_expires=”{string|int}” ajax=”{true|{string}}”]
    (please note- I removed this for the URL listed above because customer’s needed access ASAP).

    Can you advise why this does not work any longer? and how to fix it as soon as possible?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • patrickposner

    (@patrickposner)

    3 years, 8 months ago

    Hey @bridgetquinlan,

    thanks for your error report!

    The shortcode you are using is really old (at least 4 years old), and a lot has changed over the years.

    It’s also no longer recommended to use the shortcode ([passster]hidden content[/passster]) as it will be deprecated by the end of the year.

    The [content_protector] shortcode is even older and should not be used anymore.

    I would suggest starting with areas to make sure everything works as expected:https://patrickposner.dev/docs/passster/how-to-protect-part-of-a-page-post

    Best regards,
    Patrick

    Thread Starter bridgetquinlan

    (@bridgetquinlan)

    3 years, 8 months ago

    patrick,
    I removed the shortcodes and instead, password protected the page, but that is also causing issues.

    When I password protect the page, two issues occur:
    1. The Ultimate FAQs on the page do not work
    2. After a user enters the password, the only content on the page that loads in a video on the page, nothing else.

    I have replicated the page I am having issues with here: https://businessplantemplate.growthink.com/test-members-area-2/
    password is 99999

    This page has a ton of content on it, yet the only thing that loads is the video. How can we fix this? and then also make the faqs work?

    patrickposner

    (@patrickposner)

    3 years, 8 months ago

    Hey @bridgetquinlan,

    thanks for your reply!

    It’s good to see an example!

    It seems that the old scripts from Passster are loaded due to Autooptimize.

    Clear the cache and refresh the minified scripts to ensure the latest passster-public.js file is added to your minified files.

    This should fix the problem for you as the cookie is already correctly set, but the validation seems to fail (that’s why only parts of the content are shown).

    Also, make sure to clear the page cache (if you have one).

    Best regards,
    Patrick

    Thread Starter bridgetquinlan

    (@bridgetquinlan)

    3 years, 8 months ago

    Thank you for getting back to me. Unfortunately, this did not work. I cleared the Autooptimize cache and the WPengine cache and the page still does not load.

    Can you please help?

    Thank you,
    Bridget

    patrickposner

    (@patrickposner)

    3 years, 8 months ago

    Hey @bridgetquinlan,

    did you exclude the cookie from WPEngine?

    Take a look at the documentation right here: https://patrickposner.dev/docs/passster/why-is-my-password-not-working-page-not-reloading

    There is also a section about WpEngine and what needs to be done there.

    Best regards,
    Patrick

    Thread Starter bridgetquinlan

    (@bridgetquinlan)

    3 years, 8 months ago

    That worked, thank you!

Viewing 6 replies - 1 through 6 (of 6 total)

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