Hello @kjetilgf,
We’re aware that some security plugins or features which periodically rotate the SALT keys can cause this behavior. Since you’ve already checked for Sucuri and believe your plugins aren’t altering the SALT codes directly, let’s investigate further.
To help us understand your setup and potentially pinpoint the cause, could you please provide a list of all the active plugins on your WordPress site? This will help us rule out any potential conflicts, even if they aren’t explicitly known.
Also, to expedite the troubleshooting process, would you be willing to share a short video demonstration or screenshots showing the issue occurring? This would be incredibly helpful in visualizing the problem and identifying any error messages or unusual behavior. For example, showing how you input the password and then later how it disappears.
Providing these details will significantly assist me in providing you with the most accurate and effective assistance. Your cooperation is highly appreciated!
Hello @kjetilgf,
We’re aware that some security plugins or features which periodically rotate the SALT keys can cause this behavior. Since you’ve already checked for Sucuri and believe your plugins aren’t altering the SALT codes directly, let’s investigate further.
To help me understand your setup and potentially pinpoint the cause, could you please provide a list of all the active plugins on your WordPress site? This will help me rule out any potential conflicts, even if they aren’t explicitly known.
Also, to expedite the troubleshooting process, would you be willing to share a short video demonstration or screenshots showing the issue occurring? This would be incredibly helpful in visualizing the problem and identifying any error messages or unusual behavior. For example, showing how you input the password and then later how it disappears.
Providing these details will significantly assist me in providing you with the most accurate and effective assistance. Your cooperation is highly appreciated!
Thread Starter
Kjetil
(@kjetilgf)
Hello again
Thank your your feedback earlier
The problem is gone, so I’ve had nothing more to show you.
I have made no big changes on the site (including new plugins), so my guess: A conflict with a previous version of some plugin.
Keep up your good work!
Hello @kjetilgf,
That’s excellent news! I’m so glad to hear the problem with the SMTP password being deleted seems to have resolved itself. Thank you for letting us know.
As you suspected, it’s quite possible a conflict with a previous version of a plugin, or even a transient glitch, was the culprit. These things can sometimes be difficult to pinpoint.
Please don’t hesitate to open a new ticket if you encounter any other challenges or have more inquiries in the future regarding FluentSMTP.
