Password no longer working | ww.wp.xz.cn

lisaj560
(@lisaj560)

6 months ago

Hi – For the last several months at least once a month I have to reset my password to access our Admin acct. Normally, this is nothing more than a slight irritation. However, this time I am not receiving the email to reset my password! There is no way for me to log in. I would like to find out why this keeps happening every month, but even more why I suddenly can’t get in at all. Any help you can provide is greatly apprciated!

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Moderator t-p
(@t-p)

6 months ago

this time I am not receiving the email to reset my password!

Possible reasons for NOT GETTING EMAILS, see:
https://ww.wp.xz.cn/support/topic/changing-admin-email-address-5/#post-17847551 https://ww.wp.xz.cn/support/topic/admin-email-inbox/#post-16453926

Also, you may find this useful https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/

Using HOTMAIL?
Hotmail: yahoo.com rejects mail coming from ww.wp.xz.cn. Use a different email provider for mail you want to receive from WordPress.

Ask your hosting provider if you need to setup SMPT.
Use one of the SMTP plugins as that might help.

Moderator threadi
(@threadi)

6 months ago

Regarding the first problem:
You can also reset the password in the database. Instructions for doing so can be found here: https://ww.wp.xz.cn/documentation/article/reset-your-password/#through-phpmyadmin

As for resetting it regularly, I would recommend checking your plugins. If you use a security plugin, there may be a setting for this in it.

Viewing 2 replies - 1 through 2 (of 2 total)

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In: Fixing WordPress
2 replies
3 participants
Last reply from: threadi
Last activity: 6 months ago
Status: not resolved

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