Password reset

  • Resolved alexiled

    (@alexiled)


    3 years, 4 months ago

    The password reset for users is not working. when entering the email in the lost password form I can only get emails when in a new browser session and when entering a new password the form does nothing when entering and the password is not changed.
    Confirmed everything works when disabling Wordfence.

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    3 years, 4 months ago

    Hi @alexiled, thanks for reaching out to us.

    Are you simultaneously experiencing any red errors in the browser console when this occurs with Wordfence enabled? Even if you aren’t, try disabling all other plugins except for Wordfence and see if you’re able to complete the password reset steps. If this works, reenable your plugins one-by-one to see when the issues return. Let us know any errors that you’re seeing with just Wordfence enabled.

    The reason I ask this is because a plugin conflict that’s preventing our JavaScript from working correctly on your pages can appear to be solved when Wordfence is disabled.

    If that doesn’t seem to help the situation, please can you also send us a diagnostic to wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Peter.

Viewing 1 replies (of 1 total)

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