• Hello.

    I set up a profile page using [wpmem_profile] and placed a link to reset my password in the login form.
    I accessed the URL in the reset email and got to the password change screen, but when I try to set a new password, it says “Password does not match.Request new reset key.”
    How can I solve this problem?

    I would appreciate it if you could let me know when you can help.

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  • Plugin Author Chad Butler

    (@cbutlerjr)

    The plugin requires you to input the password twice and will compare the entries to make sure you are typing what you think you’re typing. If the two entries do not match, it will return an error.

    I assume you’re aware of this, but I have to ask – are you carefully entering the same value in each of the two password fields so that the two entries match? Because the only way for the plugin to return that error is if the values you input do not match each other.

    • This reply was modified 2 years, 10 months ago by Chad Butler.
Viewing 1 replies (of 1 total)

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