Password reset form success message not rendering

  • mindevieras

    (@mindevieras)


    4 months, 1 week ago

    When password reset form is submitted – the success message is not getting rendered.
    I did some debugging and was able to step into /classes/class.swpm-front-registration.php line 669 and discovered that success is getting set to TRUE. But /classes/shortcode-related/class.swpm-shortcodes-handler.php line 561 is not getting triggered for some reason.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    4 months, 1 week ago

    Thank you for reaching out to us. Please check our documentation below to make sure you followed our instructions correctly.

    https://simple-membership-plugin.com/password-reset-notification-email-customization/

    Let me know how you go.

    Regards.

    Thread Starter mindevieras

    (@mindevieras)

    4 months, 1 week ago

    @mbrsolution, thank you for your response, but the issue is not with my email settings because I can receive password reset email no problem. The actual problem is that when I submit password reset form with valid email – the form itself does not render any success message (only error messages).

    Plugin Support mbrsolution

    (@mbrsolution)

    4 months, 1 week ago

    Thank you for providing more information. Are you talking about the “Forgot password” link found in the members login widget?

    Regards.

    Thread Starter mindevieras

    (@mindevieras)

    4 months, 1 week ago

    No, im talking about the form where user has to enter email address in order to receive password reset email. After submitting email I do not get any success message even though I receive password reset email. The code is at /simple-membership/classes/class.swpm-front-registration.php:666 and it should return success message, but it does not.

    Plugin Support mbrsolution

    (@mbrsolution)

    4 months, 1 week ago

    I think we are talking about the same form here. When I click on “Forgot password” link found in the members login widget, I get the following form Password Reset. In this form I have enter the email address and then press on the Reset Password blue button. Is this what you are talking about?

    Regards.

    • This reply was modified 4 months, 1 week ago by mbrsolution.
    Thread Starter mindevieras

    (@mindevieras)

    4 months, 1 week ago

    Yes, we are talking about the same form. Sorry for confusion.

    Plugin Support mbrsolution

    (@mbrsolution)

    4 months, 1 week ago

    Okay, when I carried out a test in my dev site it worked for me. So I suspect that you might have a plugin and or theme conflict. Please carry out the following troubleshooting steps.

    https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/

    Let me know how you go.

    Regards.

Viewing 7 replies - 1 through 7 (of 7 total)

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