Password reset in a loop

  • janbletz

    (@janbletz)


    9 years, 2 months ago

    I have problem with Ultimate Member. The ‘password reset’ function doesn’t work. If someone enters his email adress, he receives a link which refers him to the password reset address. And there he can… add his email address. So he is caught in a loop.

    Other users have had this problem, and it was solved everytime. See: https://ultimatemember.com/forums/topic/reset-password-option-on-permanent-loop/for example.

    I have had no such luck. I tried a number of possible solutions, including deactivating all plugins except UM, but none work.

    URL is: http://hrtransformationforum.com/password-reset/

    I have asked my theme developer if there’s a possible conflict between UM and my theme (Colormag Pro). I doubt it btw.

    Any suggestions?

    • This topic was modified 9 years, 2 months ago by janbletz.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    9 years, 2 months ago

    Hi @janbletz,

    Have you tried to reset the email tab on Ultimate Member settings by clicking the “Reset Section” on Admin > Ultimate Member > Settings > Email? Also is your Password Reset page excluded from the cache?

    Thanks.

    Thread Starter janbletz

    (@janbletz)

    9 years, 2 months ago

    Thank you!

    I will try this asap and let you know how this works out.

    Jan

    aerir

    (@aerir)

    9 years, 1 month ago

    Hey @janbletz, I am facing this issue as well, have you resolved yours?
    I’m trying UM on a fresh wordpress site and even followed their ‘conflict’ test with 2015 theme, yet same problem arises.

    Thread Starter janbletz

    (@janbletz)

    9 years, 1 month ago

    No. I followed the guidelines given by UM support (see above). It didn’t get the same page over and over again, so that is good. But no mails were sent. This might be because I don’t use smtp but php-mail. I will try wp-mail-smtp to try solve this problem, but I haven’t had time yet.

    I will let you know when I do/if I have any luck.

    Jan

    aerir

    (@aerir)

    9 years, 1 month ago

    Thanks for the update @janbletz, I did tried the guidelines by UM but that didn’t solve my problem. Will update here as well if I managed to get it fixed.

Viewing 5 replies - 1 through 5 (of 5 total)

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