Password reset issue

  • Resolved jeroenvangils

    (@jeroenvangils)


    3 years, 5 months ago

    When I have this plugin installed, the password reset function doesn’t work. All people who try to reset their password get an email, however, when they click the link to reset the password, they get this message “This key is invalid or has already been used. Please reset your password again if needed.”. This issue doesn’t happen when the plugin is disabled. How to solve this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    3 years, 5 months ago

    Hi @jeroenvangils,

    Could you please provide us with your site registration and account page link? We will register the user, try resetting the password, and get back to you accordingly.

    Regards!

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    3 years, 5 months ago

    Hi @jeroenvangils,

    Since we did not get a response from your end, we are marking this thread as resolved, as we believe the things mentioned here are now resolved. Please create a new support thread if needed.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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