Password reset link simply reloads the same page

Hello!

I’m using this shortcode:

[wpmem_logged_out][wpmem_form login][/wpmem_logged_out]

This displays the login form to logged out users, and under the form it displays the following: “Forgot password? Click here to reset”

When I click “Click here to reset” the same page reloads with ?a=pwdreset appended to the URL, but nothing else changes. It still shows the page exactly as it did before with the login form so our users are unable to reset their password.

Any ideas?