Hi @goggynan21,
InIn almost all situations where the emails are not being sent, those issues are not related to the plugin. They are connected to how the website/hosting provider has configured the email sending (SMTP) functionality.
For example, this is our standard message we give our users when issues like this occur. I would also advise you to follow these steps after you log in to the account.
To check if the emails are being sent by our plugins, you can use an Email Logging plugin like: https://ro.ww.wp.xz.cn/plugins/email-log/ on your website. It will add a log entry each time the wp_mail() WordPress function is called (our plugins use this function for all of the emails they send).
You will then be able to go to the Email Log page on your website’s Dashboard to see if the email is being sent.
If it is listed there, then there is a good chance there are filters set up on the server that might block some outgoing emails, and I would suggest you contact your web hosting provider and ask them if this is the case.
Note: In your situation, you will still need to contact the hosting provider to help retrieve the Administrator account of your site. Either by them changing your password or fixing the email sending issue.
