password-reset/?updated=invalidkey

Resolved OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago

the mail link for the reset password wont work.
Your password reset link appears to be invalid. Please request a new link below.

WordPress 5.2.4 running Extra theme.(divi)
UM 2.1.1

The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

Thread Starter OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago

reset link pattern
https://maruyamanodaidokoro.com/password-reset/?act=reset_password&hash=FnKhkkLfYEst0K57GDGJ&user_id=15

Plugin Contributor Champ Camba
(@champsupertramp)

6 years, 6 months ago

Hi @oliviersilva

Have you set up the correct UM pages in WP Admin > UM > Settings > General > Pages ?

Also, does this issue occur in a default WP theme?

Regards

Thread Starter OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago

the correct UM pages in WP Admin > UM > Settings > General > Pages
yes its setted.

default WP theme>did not tested yet while i am working with the DIVI solution (extra)
Thread Starter OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago
i can receive the notification mail for reset-password, but i have the message “Your password reset link appears to be invalid. Please request a new link below”
- This reply was modified 6 years, 6 months ago by OLIVIER SILVA.
Plugin Contributor Champ Camba
(@champsupertramp)

6 years, 6 months ago

Hi,

This may be because of a plugin/theme conflict. Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

Regards,

Thread Starter OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago

the conflit comes surely from et-core-unified-31563-15752845588784.min.css
have the same problem w/woocommerce

Plugin Contributor Champ Camba
(@champsupertramp)

6 years, 6 months ago

Hi @oliviersilva

Could you please try deactivating the CSS/JS minification of your theme and see if the issue goes away?

Regards,

Thread Starter OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago

CSS/JS minification<where is situed, sorry for asking… so many setting here and there…

Thread Starter OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago

maybe i found it… disabled but no effects.. have to flush the cache…

Plugin Contributor Champ Camba
(@champsupertramp)

6 years, 6 months ago

Hi @oliviersilva

Could you please try excluding UM pages from the site/server cache and see if this will resolve the issue?

Regards,

Thread Starter OLIVIER SILVA
(@oliviersilva)

6 years, 6 months ago

will try, i asked also to the divi support about the CSS/JS minification setting etc… waiting for their support.
will post again tomorow the results. getting late here.
Have a good day, and thanks for your help too!

Plugin Contributor Champ Camba
(@champsupertramp)

6 years, 6 months ago

Hi @oliviersilva

Thanks for letting us know. I’ll be waiting for your response.

Regards,

Plugin Contributor Champ Camba
(@champsupertramp)

6 years, 6 months ago

Hi @oliviersilva

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

Regards,

Aaron Sonnenberg
(@sonnenberg)

6 years, 3 months ago

” try excluding UM pages from the site/server cache ” would that be this folder?

/wp-content/plugins/ultimate-member

Viewing 14 replies - 1 through 14 (of 14 total)

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