PAYEE_NOT_ENABLED_FOR_CARD_PROCESSING

  • Resolved ianatkins

    (@ianatkins)


    4 months, 3 weeks ago

    Hello.

    Client has multiple failed orders with PAYEE_NOT_ENABLED_FOR_CARD_PROCESSING  noted in the order notes.

    This looks to be related to ‘Advanced Credit and Debit Card Payments’ not being enabled on the Paypal account, but we don’t have that enabled on the plugin.

    Visiting the checkout, the inline card payment fields are still disabled ( which if I’m not mistaken they should not be ? )

    Running latest version of WooCommerce and WooCommerce Paypal Paments 3.3.0  with a classic theme.

    Thanks,

    Ian

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter ianatkins

    (@ianatkins)

    4 months, 3 weeks ago

    Also to note under ‘Advanced feature availability & sign-up’ ‘Advanced Credit and Debit Card Payments’ is marked ‘available’.

    But on ‘https://developer.paypal.com/‘ it says ‘Contact PayPal to enable Advanced Credit and Debit Card Payments’.

    Plugin Support Syde Jamie

    (@jamieong)

    4 months, 3 weeks ago

    Hi @ianatkins ,

    Thank you for reaching out to us, we are here to help.

    We would like to request for your latest system status report to determine your current setup – country, currency or branded only mode. This is a PayPal account-level restriction, not a plugin configuration issue. The plugin correctly detects that your account lacks card processing capabilities and prevents the transaction from proceeding.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our [PrivateBin](http://privatebin.syde.com/).
    4. After uploading, please share the link here so we can review the details thoroughly.

    Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference.

    Best Regards,
    Jamie

    Thread Starter ianatkins

    (@ianatkins)

    4 months, 3 weeks ago

    Hello.

    Status is below:
    I’ve removed because your link is publicly visible and not private? I’ve now sent over via your support portal as requested.

    I think it is a plugin issue as ‘Advanced Credit and Debit Card Payments’ is not activated in the plugin, but the ‘Debit or Credit Card’ button is showing in the checkout. Surely that should not be showing if that is not activated?

    Thanks.

    • This reply was modified 4 months, 3 weeks ago by ianatkins.
    • This reply was modified 4 months, 3 weeks ago by ianatkins.
    Thread Starter ianatkins

    (@ianatkins)

    4 months, 3 weeks ago

    Hello.

    To update, we’ve now enabled ‘Advanced Credit and Debit Card Payments’ in the plugin and on Paypal.

    We’re using a classic theme, and have the ‘info’ notice shown:

    Info: The Checkout page of your store currently uses a classic checkout layout or a custom checkout widget. Advanced Card Processing supports the new Checkout block which improves conversion rates. See this page for instructions on how to upgrade to the new Checkout layout.

    When visiting the checkout, the card payment fields are now not visible, and the Paypal button loads a login popup. Is that correct behaviour – so advanced card payments are not support via the legacy checkout?

    Thanks,

    Ian.

    Plugin Support Syde Jamie

    (@jamieong)

    4 months, 3 weeks ago

    Hi @ianatkins ,

    We received your request and we will support you directly from there.

    Best Regards,
    Jamie

Viewing 5 replies - 1 through 5 (of 5 total)

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