Payment could not be captured

  • Resolved remscoco

    (@remscoco)


    6 years ago

    Hi,

    Each time I received an order, I got an issue with the payment captured.
    the sequence is like this:

    1) Payment authorized. Change payment status to processing or complete to capture funds. Order status changed from Pending payment to On hold.

    2) Payment could not be captured – Auth ID: 0xxxxxxxx, Status: Pending

    So the order is keeping “On Hold” and each time I need to pass it into Processing Manually.

    Please note:
    – The Paypal Payment arrive correctly in my account, I get also the payment confirmation by email
    – My “Paypal email” and “Receiver email” are the same in the setting
    – I tried with “Payment Action” both Capture or Authorize, seems the same

    So I would like the order pass automatically on Processing and not stuck on Hold. Is there anything to check or modify in the settings?

    Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Joey – a11n

    (@jricketts4)

    6 years ago

    Hi @remscoco – It sounds like you could be dealing with a plugin or theme conflict, as this isn’t behavior I’ve seen occur by default.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thanks!
    – Joey

    Thread Starter remscoco

    (@remscoco)

    6 years ago

    thanks i will check all that!

    mrgozvn

    (@mrgozvn)

    6 years ago

    i got same.

    ALl order cannot be captured in Woocommerce -> Orders.
    This new version very suck

    Mike Straw

    (@mikestraw)

    5 years, 11 months ago

    @mrgozvn were you able to do the conflict testing @jricketts4 mentioned? That may help to identify and fix the source of the issue.

    mrgozvn

    (@mrgozvn)

    5 years, 11 months ago

    @mikestraw
    I did and nothing better.

    I feel he couldnt understand

    Mike Straw

    (@mikestraw)

    5 years, 11 months ago

    @mrgozvn it may be worth reviewing your PayPal Checkout settings to make sure everything is set up right between WooCommerce and PayPal.

    Review these setup and configuration steps to make sure everything is correct, especially the API credentials.

    Then, activate debug logging under WooCommerce > Settings > Payments > PayPal Checkout:

    PayPal Checkout Debugging
    Link to image: https://docs.woocommerce.com/wp-content/uploads/2012/05/2016-08-24_10-06-03.png

    Activate the Storefront theme and deactivate all plugins except WooCommerce and WooCommerce PayPal Checkout Payment Gateway. Then try placing a test order.

    If the order has the same issue with a successful order, then there are a couple places you can check to find out what may be causing this to fail:

    The Order Notes (WP Admin > WooCommerce > Orders > Click Order # > Find – Order Notes (Right side)) can show the updates to the order while it was processing.

    The WooCommerce logs under WP Admin > WooCommerce > Status > Logs. There will be several logs listed, and you can choose from the list and click View to switch between them. If you activated debug logging under WooCommerce > Settings > Payments > PayPal Checkout, then you should see detailed paypal-checkout logs. Check those and any fatal-error logs to see what may be causing the issue.

    If the payments work, then it is an issue with your theme or another plugin. You can work out where the conflict is by reactivating things one at a time.

    If the problem is still there with only Storefront, WooCommerce, and WooCommerce PayPal Checkout Payment Gateway active and you aren’t able to fix the problem based on what you find above, feel free to share the logs and any other details here. We may be able to help interpret what’s there and help out.

    Joey – a11n

    (@jricketts4)

    5 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 7 replies - 1 through 7 (of 7 total)

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