Payment details missing on checkout
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So I have an issue where the payment options are missing from the checkout page.
I have updated plugins, flushed the cache and gone through various support channels but still no luck.
I have installed the Tickera plugin to manage sales of event tickets. When this was done, everything worked fine. I then had to update various plugins and theme, to allow for QR codes to be embedded into the customer email. This is where I encountered the first issue. Once an order was placed, the money is received, the email was sent (with the embedded QR code), but the user would get re-directed to the 404 page. After some more updates to plugins and updating the theme version, I now don’t have the option to add payment method in order to finalise the purchase. The page layout has also broken?
I have also rebuilt all woo-commerce pages and flushed woo page/database caches.
I’m not a dev and have limited coding knowledge. Any advice on how to fix this would be gratefully received.
Below is the system report.
<br>### WordPress Environment ###<br><br>WordPress address (URL): https://grooveonthegreen.com<br>Site address (URL): https://grooveonthegreen.com<br>WC Version: 10.7.0<br>Legacy REST API Package Version: ✔ 1.0.5<br>Action Scheduler Version: ✔ 3.9.3<br>Log Directory Writable: ✔<br>WP Version: 6.9.4<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>WP Environment Type: production<br>Language: en_GB<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: Apache<br>Server Architecture: Linux 5.15.125-hw+ x86_64<br>PHP Version: 8.0.5<br>PHP Post Max Size: 256 MB<br>PHP Time Limit: 600<br>PHP Max Input Vars: 1000<br>cURL Version: 7.64.0<br>OpenSSL/1.1.1n<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.3.27-MariaDB-0+deb10u1<br>Max Upload Size: 100 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔<br><br>### Database ###<br><br>WC Database Version: 10.7.0<br>WC Database Prefix: wp_<br>Total Database Size: 79.13MB<br>Database Data Size: 62.63MB<br>Database Index Size: 16.50MB<br>wp_woocommerce_sessions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.13MB + Index: 0.31MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.44MB + Index: 0.64MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 1.52MB + Index: 0.83MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 1.52MB + Index: 0.28MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 1.52MB + Index: 1.23MB + Engine InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_options: Data: 9.31MB + Index: 0.19MB + Engine InnoDB<br>wp_postmeta: Data: 6.52MB + Index: 5.03MB + Engine InnoDB<br>wp_posts: Data: 8.52MB + Index: 0.48MB + Engine InnoDB<br>wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_sliders: Data: 0.17MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides: Data: 0.48MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.27MB + Index: 0.31MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 1.52MB + Index: 5.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.19MB + Index: 0.23MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.14MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.11MB + Index: 0.20MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.09MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpml_mails: Data: 28.52MB + Index: 0.13MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>album: 22<br>attachment: 411<br>carousels: 9<br>elementor_library: 4<br>event: 8<br>nav_menu_item: 47<br>page: 25<br>post: 12<br>product: 7<br>product_variation: 20<br>revision: 427<br>shop_coupon: 2<br>shop_order: 633<br>tc_api_keys: 3<br>tc_events: 2<br>tc_templates: 2<br>tc_tickets: 2<br>tc_tickets_instances: 22<br>testimonials: 5<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcf7_contact_form: 5<br>wpcode: 3<br><br>### Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (30) ###<br><br>Tickera Bridge for WooCommerce: by Tickera – 1.7.2<br>Classic Widgets: by WordPress Contributors – 0.3<br>Contact Form 7: by Rock Lobster Inc. – 6.1.5<br>Tickera CSV Export: by Tickera.com – 1.3.5<br>Duplicate Page: by mndpsingh287 – 4.5.7<br>Elementor: by Elementor.com – 4.0.3<br>Envato Market: by Envato – 2.0.13<br>WPCode Lite: by WPCode – 2.3.5<br>Jetpack: by Automattic – 15.7.1<br>WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0<br>Mailchimp for WooCommerce: by Mailchimp – 6.0.2<br>Printful Integration for WooCommerce: by Printful – 2.2.12<br>Qi Addons for Elementor: by Qode Interactive – 1.9.6<br>Slider Revolution: by ThemePunch – 6.5.11<br>Select Core: by Select Themes – 1.3<br>Select Instagram Feed: by Select Themes – 2.0.2<br>Select Twitter Feed: by Select Themes – 1.0.4<br>Tickera - Tickets table content management: by Tickera.com – 2.0<br>Tickera – Sell Tickets & Manage Events (Premium): by Tickera.com – 3.5.6.9<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.26.2<br><br>W3 Total Cache: by BoldGrid – 2.9.4<br>Product Customer List for WooCommerce: by Kokomo – 3.1.8<br>WooCommerce.com Update Manager: by Automattic – 1.0.3<br>WooCommerce Legacy REST API: by WooCommerce – 1.0.5<br>WooPayments: by WooCommerce – 10.7.1<br>WooCommerce Tax: by WooCommerce – 3.6.1<br>WooCommerce: by Automattic – 10.7.0<br>WP Mail Logging: by WP Mail Logging Team – 1.16.0<br>WP Mail SMTP: by WP Mail SMTP – 4.8.0<br>WPForms Lite: by WPForms – 1.10.0.4<br><br>### Inactive Plugins (5) ###<br><br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.6<br>Hello Dolly: by Matt Mullenweg – 1.7.2<br>Tickera – Sell Tickets & Manage Events: by Tickera.com – 3.5.6.9<br>TikTok: by TikTok – 1.4.0<br>WP File Manager: by mndpsingh287 – 8.0.3<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br><br>### Settings ###<br><br>Legacy API Enabled: ✔<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: ✔<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>blueprint<br>point_of_sale<br>custom_order_tables<br><br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 459 KB<br><br>### WC Pages ###<br><br>Shop base: #15 - /shop/<br>Basket: #16 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #17 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #18 - /my-account/ - Contains the [woocommerce_my_account] shortcode<br>Terms and conditions: #9716 - /terms-conditions/<br><br>### Theme ###<br><br>Name: MixtapeWP<br>Version: 2.3<br>Author URL: http://themeforest.net/user/select-themes<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>Theme type: Classic theme<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.<br>Override: wp-content/themes/mixtapewp/woocommerce/cart/cart-shipping.php<br>Override: wp-content/themes/mixtapewp/woocommerce/cart/cart-totals.php<br>Override: wp-content/themes/mixtapewp/woocommerce/cart/cart.php<br>Override: wp-content/themes/mixtapewp/woocommerce/cart/shipping-calculator.php<br>Override: wp-content/themes/mixtapewp/woocommerce/content-product.php<br>Override: wp-content/themes/mixtapewp/woocommerce/content-single-product.php<br>Override: wp-content/themes/mixtapewp/woocommerce/content-widget-product.php<br>Override: wp-content/themes/mixtapewp/woocommerce/global/quantity-input.php<br>Override: wp-content/themes/mixtapewp/woocommerce/loop/pagination.php<br>Override: wp-content/themes/mixtapewp/woocommerce/product-searchform.php<br>Override: wp-content/themes/mixtapewp/woocommerce/single-product/add-to-cart/external.php<br>Override: wp-content/themes/mixtapewp/woocommerce/single-product/add-to-cart/grouped.php<br>Override: wp-content/themes/mixtapewp/woocommerce/single-product/add-to-cart/simple.php<br>Override: wp-content/themes/mixtapewp/woocommerce/single-product/meta.php<br>Override: wp-content/themes/mixtapewp/woocommerce/single-product/product-image.php ❌ Version 9.7.0 is out of date. The core version is 10.5.0<br>Override: wp-content/themes/mixtapewp/woocommerce/single-product/tabs/tabs.php<br><br>### WooPayments ###<br><br>Version: 10.7.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 233180636<br>Account ID: acct_1PHCjnCQtnzXe8ju<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Disabled<br>Support Phone: +447714409755<br>Documents: Enabled<br>Logging: Disabled<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>analytics-scheduled-import<br>product-block-editor<br>experimental-iapi-mini-cart<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>products-catalog-api<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>rest-api-v4<br><br>Daily Cron: ✔ Next scheduled: 2026-04-21 20:22:35 +01:00<br>Options: ✔<br>Notes: 150<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 9<br>Oldest: 2026-03-21 11:50:38 +0000<br>Newest: 2026-04-17 20:49:46 +0100<br><br>Complete: 1,668<br>Oldest: 2026-03-21 13:27:01 +0000<br>Newest: 2026-04-21 08:40:13 +0100<br><br>Failed: 1,444<br>Oldest: 2024-03-13 20:30:37 +0000<br>Newest: 2026-04-20 19:19:13 +0100<br><br>Pending: 19<br>Oldest: 2026-04-21 09:14:28 +0100<br>Newest: 2026-04-29 07:28:28 +0100<br><br><br>### Status report information ###<br><br>Generated at: 2026-04-21 09:11:06 +01:00<br>The page I need help with: [log in to see the link]
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