• So I have an issue where the payment options are missing from the checkout page.

    I have updated plugins, flushed the cache and gone through various support channels but still no luck.

    I have installed the Tickera plugin to manage sales of event tickets. When this was done, everything worked fine. I then had to update various plugins and theme, to allow for QR codes to be embedded into the customer email. This is where I encountered the first issue. Once an order was placed, the money is received, the email was sent (with the embedded QR code), but the user would get re-directed to the 404 page. After some more updates to plugins and updating the theme version, I now don’t have the option to add payment method in order to finalise the purchase. The page layout has also broken?

    I have also rebuilt all woo-commerce pages and flushed woo page/database caches.

    I’m not a dev and have limited coding knowledge. Any advice on how to fix this would be gratefully received.

    Below is the system report.

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Security ###<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔<br><br>### Active Plugins (30) ###<br><br>Tickera Bridge for WooCommerce: by Tickera – 1.7.2<br>Classic Widgets: by WordPress Contributors – 0.3<br>Contact Form 7: by Rock Lobster Inc. – 6.1.5<br>Tickera CSV Export: by Tickera.com – 1.3.5<br>Duplicate Page: by mndpsingh287 – 4.5.7<br>Elementor: by Elementor.com – 4.0.3<br>Envato Market: by Envato – 2.0.13<br>WPCode Lite: by WPCode – 2.3.5<br>Jetpack: by Automattic – 15.7.1<br>WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0<br>Mailchimp for WooCommerce: by Mailchimp – 6.0.2<br>Printful Integration for WooCommerce: by Printful – 2.2.12<br>Qi Addons for Elementor: by Qode Interactive – 1.9.6<br>Slider Revolution: by ThemePunch – 6.5.11<br>Select Core: by Select Themes – 1.3<br>Select Instagram Feed: by Select Themes – 2.0.2<br>Select Twitter Feed: by Select Themes – 1.0.4<br>Tickera - Tickets table content management: by Tickera.com – 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analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>blueprint<br>point_of_sale<br>custom_order_tables<br><br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 459 KB<br><br>### WC Pages ###<br><br>Shop base: #15 - /shop/<br>Basket: #16 - /cart/ -  Contains the &#091;woocommerce_cart] shortcode<br>Checkout: #17 - /checkout/ -  Contains the &#091;woocommerce_checkout] shortcode<br>My account: #18 - /my-account/ -  Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: #9716 - /terms-conditions/<br><br>### Theme ###<br><br>Name: MixtapeWP<br>Version: 2.3<br>Author URL: http://themeforest.net/user/select-themes<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme<br><br>Theme type: Classic theme<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. 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    • This topic was modified 1 week, 1 day ago by g400v3.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for bringing this to our attention. I have checked the issue on your site and can see that the checkout page appears to be broken.

    To assist you further, could you please enable a default payment method such as Cash on Delivery and check whether it appears correctly on your site?

    If it appears fine, this may indicate that your current payment plugin is conflicting with another plugin or custom code on your site. However, if the default payment method is also not appearing, this suggests there may be a broader issue affecting the payment section.

    To identify the cause, I would suggest running a conflict test by:

    • Deactivating all plugins except WooCommerce and the payment plugin you are using
    • Switching to a default theme such as Twenty Twenty-Five

    For more details on how to perform a conflict test, you can follow this guide:
    https://woocommerce.com/document/how-to-test-for-conflicts/

    I would strongly recommend running this test on a staging site so your live site remains unaffected. You can create a staging environment using this plugin:
    https://ww.wp.xz.cn/plugins/wp-staging/

    Let us know how it goes, and we’ll be happy to help further.

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