When trying to access the payments tab in word-press I get the following:
Payouts – Blank nothing not even a £0 Then the next box Account Details – Complete and underneath it says Payments – Complete and Payouts – Complete. It dose not show anything else and shows a triangle with a exclamation mark in it and the following test: There was an error getting your inbox. Please try again and then the reload button.
If i tap the reload button several times everything comes as it should be. Any ideas how to correct this issue please
Thank you for reaching out. I completely understand how frustrating it can be to encounter a blank page when trying to access parts of your site’s admin area.
Just to clarify, are you referring to the Payments tab under WooCommerce > Settings > Payments? Along with your response, please share a full screenshot of what you’re seeing using snipboard.io or a similar tool, so we can better understand the issue.
Thanks for sharing the screenshot, but I’m still a little unclear about it. Is this from the WooPayments settings? Could you also explain how to navigate to this page?
We're sorry for the inconvenience. Please try reloading the page, or you can get support from the community forums.Get SupportReload pageClick for error details
TypeError: Cannot read properties of undefined (reading 'filter')
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The error message you’ve provided appears to be related to the WooCommerce Payments plugin. Additionally, the screenshot you shared also seems to reference areas specific to WooPayments.
We recommend reaching out to the WooCommerce Payments support team directly, as they’ll have more insight into this issue and can better assist you in resolving it.
Please note that this forum is dedicated to supporting core WooCommerce features only.
Before opening a ticket, please ensure that both WooCommerce and WooPayments are updated to their latest versions.
