Payment fail due to failed zip code validation
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Recently added WooCommerce Payments.
A regular customer (using the same details as usual, never had any previous issues before adding this plugin) payment failed. Due to: A payment of $98.00 failed using WooCommerce Payments (pi_3MoNMdCSXUMg9GB00eTUAj0M). The zip code you supplied failed validation.
I can see there are other forums with this issue but can’t see how it’s resolved. Thank you
The page I need help with: [log in to see the link]
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That is where I originally tried to log a ticket, but it popped up saying to log it here, because that platform is only for paid subscriptions.
Sorry to hear this, what you’re describing happens when you reach out to us for assistance with a problem related to WooCommerce-core. Please make sure to select the correct extension when submitting a ticket in the future.
Link to image: https://d.pr/i/OLerbHThat said, seems like the error you attached in your first post is returned when the zip the customer gave doesn’t match what the system has on file for them, and that information is supplied by their bank (or card issuing authority).
You can test this by switching to test mode and test ordering something with one of these cards.
If the problem is not present after doing so, then please ask the customer to update their credit card information from their bank or use another payment method.
Let us know how it goes.
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