please help me very very thanks
Hello @agoodboy
Can you please share a screenshot of the order notes from the WooCommerce order? This will help us confirm the exact error message. Based on what you mentioned, we suspect the failure might be similar to this error:
“Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.” Logged in: OrderProcessor.php:184
If that matches what you’re seeing, please let us know so we can investigate further.
On the side note, please update our plugin to version 3.0.5 – we need to confirm that this issue persist with the recent version of PayPal Payments.
Kind Regards,
Krystian
Failed to process the payment. Please try again or contact the shop admin. [RESOURCE_NOT_FOUND] The specified resource does not exist. https://developer.paypal.com/api/rest/reference/orders/v2/errors/#INVALID_RESOURCE_ID PayPalGateway.php:706 INVALID_RESOURCE_ID Specified resource ID does not exist. Please check the resource ID and try again.
OrderEndpoint.php:584 Order status changed from Pending payment to Failed.
Instrument declined. The instrument presented was either declined by the processor or bank, or it can’t be used for this payment. Order status changed from Pending payment to Failed.
@inpsydekrystian
Hi @agoodboy ,
Thank you for providing the update, the error message may not mean much when it is fragmented. The error message below simply means that the customer’s chosen payment method (the “instrument”) was rejected during the transaction process.
"Instrument declined. The instrument presented was either declined by the processor or bank, or it can’t be used for this payment."
From your system status report, we can see that you have not enabled Logging. You can enable this feature from the “Connection” tab in your plugin settings. Once “Logging” is enabled, every transaction will generate a log entry. We will need to wait for upcoming failed orders to generate new log entries.
Lastly, can we request a full screenshot of the failed order page? We’re particularly interested in seeing the order note, similar to this screenshot?
If you don’t feel comfortable sharing these details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well).
We look forward to hear from you.
Best Regards,
Jamie
I would like to ask if my personal PayPal account no longer accepts payments.@inpsydekrystian
Hello @agoodboy
Thanks for your message.
Unfortunately, this is not something we can confirm from our side, as we are the plugin developers and do not have access to your PayPal account status or restrictions. To verify if your personal PayPal account can still receive payments, we recommend reaching out directly to PayPal Merchant Support.
Declined payments is not a sign that your account is blocked.
To help us better understand the situation, please provide:
- A screenshot of the order page.
- A logs mentioned above. They are most crucial.
Once we have this information, we’ll be in a better position to advise further.
Kind Regards,
Krystian
Hello @agoodboy
Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.
If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
