“Payment failed – Unexpected error result”

  • Resolved jwill97

    (@jwill97)


    2 years, 8 months ago

    For about 2 weeks now I deal with this intermittent error message, “Payment failed – Unexpected error result”. It will constantly pop up as I try and fail to print shipping labels. After around 10-15 minutes the shipping label will go through, which is why I describe the problem as intermittent. This error happens on almost every order I go to print.

    To be clear, the card on file is valid and has a balance on it. I even deleted the payment method and reuploaded the card info and saved it. I also called my bank to make sure there were no holds or pauses on the account, there are none. I restarted my browser, my computer, my Wi-Fi router. I have checked with my hosting provider, no issues reported.

    I have enabled status logs for woo commerce shipping and every time I receive the above mentioned error code It does not populate as a data entry. Im at my wits end, I have to print 80 shipping labels today and in the span of 3 hours I have managed to print but a measly 20.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter jwill97

    (@jwill97)

    2 years, 8 months ago

    View post on imgur.com

    This is what it looks like after trying for 10 minutes to print one order. I get error codes a plenty before it actually goes through.

    Plugin Support Shameem – a11n

    (@shameemreza)

    2 years, 8 months ago

    Hi @jwill97

    From what you’ve described, it seems like there could be a couple of different things going on.

    First, even though your card is valid and has a balance, it’s possible that your bank may be flagging these transactions as suspicious due to the frequency and volume, hence causing intermittent failures.

    Second, there may be a technical glitch within the WooCommerce setting or your browser causing the error. Although you’ve restarted your browser and computer, I would recommend clearing your browser’s cache and cookies.

    If the issue persists, it might be helpful to disable all other plugins except WooCommerce and WooCommerce Shipping & Tax to see if there’s a conflict. You can find a detailed explanation of conducting a conflict test here.

    Additionally, please can you share a copy of the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.

    I hope this helps! Please let us know how it goes or if you need further assistance.

    oliviao

    (@oliviao)

    2 years, 5 months ago

    Junk Removal in Dubai refers to the professional service of clearing and disposing of unwanted or unused items, and rubbish in the city of Dubai, United Arab Emirates. Dubai, known for its rapid urban development and bustling lifestyle, often generates a significant amount of waste, including household junk, construction debris, furniture, appliances, and other unwanted materials.

    ckadenge (woo-hc)

    (@ckadenge)

    2 years, 5 months ago

    Hi @oliviao,

    Your post content is not related to the issues on this thread. Please refrain from posting unrelated content in the forum.

    If you are also facing a similar issue, I suggest opening a new thread as different websites are set up differently and the solution that may be provided here, may not work on your site.

    Cheers.

Viewing 4 replies - 1 through 4 (of 4 total)

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