Payment Form doesn’t show

  • Resolved ninievy

    (@ninievy)


    3 years ago

    Hi,

    Everything was working perfectly before, but now, the checkout form with the card details for Stripe doesn’t show when I’m not logged in as an admin during the checkout of tickets purchase.

    Only the fields name and email show up. Then there is the title Payment, but nothing below. But when I’m logged in, it all shows normally.

    Here is a screenshot of when I’m logged in, it’s showing as it should:

    And here I’m logged out it doesn’t show. So clients cannot buy tickets anymore.


    I checked in Stripe I have everything set up correctly and it was working fine earlier.

    Any idea of where it could come from? Thank you

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tristan083

    (@tristan083)

    3 years ago

    Hi @ninievy ,

    Thank you for reaching out and I’m sorry to learn of the difficulties.

    For me to understand and learn more about your setup, could you provide the versions of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Event Tickets
    5. Theme
    forgedinwakefield

    (@forgedinwakefield)

    3 years ago

    ive got the same issue, i have opened my own thread

    Plugin Support Darian

    (@d0153)

    3 years ago

    Hi @ninievy

    This could be related to your cache. If you have a caching plugin or server-side caching, please try deactivating them temporarily and see if that makes a difference.

    If that doesn’t help, could you provide the version of the following? This will help me understand how your system is set up.

    • PHP
    • WordPress
    • The Events Calendar
    • Event Tickets
    • Theme
    • Caching plugin
    • Hosting provider

    @forgedinwakefield I just replied to your thread.

    Looking forward to your reply.

    Thread Starter ninievy

    (@ninievy)

    2 years, 12 months ago

    I had Siteground SG Optimizer activated and when I deactivated it it worked. Thanks a lot!

    Do you think I’ll be able to use the cache from this SG Optimizer plugin again in the future without creating this problem? I really like this cache plugin.

    Thanks

    Plugin Support Darian

    (@d0153)

    2 years, 12 months ago

    Hi @ninievy

    Could you try configuring your SG Optimizer based on the recommended settings provided in our knowledgebase article and see if that helps?

    Let me know how it goes.

    Plugin Support Darian

    (@d0153)

    2 years, 11 months ago

    Hi @ninievy

    I hope all is going well for you. I noticed that it’s been a bit since we last heard from you. Have you had a chance to try the recommendation we suggested?

    Thread Starter ninievy

    (@ninievy)

    2 years, 11 months ago

    Hi! yes thank you! I turned off Siteground Optimizer and it worked! Thank you

Viewing 7 replies - 1 through 7 (of 7 total)

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