Payment Method Configuration error.

  • Resolved jlanpheer

    (@jlanpheer)


    7 months, 1 week ago

    Hello, I am needing help for a client site that I maintain which uses this plugin to process transactions. Recently, my client was advised by Woo to update their plugin to version 9.9.2, which they did. However, since that time, potential customers using the site and attempting to check out are unable to do so, they get an error: “No such payment_method_configuration: pmc_xxxxxxx”.

    In the way of providing you additional information, in the general Woo Settings tab, we see the following:

    BLIK is enabled – it requires store currency to be set to PLN
    giropay is enabled – it requires store currency to be set to EUR
    EPS is enabled – it requires store currency to be set to EUR
    Bancontact is enabled – it requires store currency to be set to EUR
    iDEAL is enabled – it requires store currency to be set to EUR

    When my client initially contacted me regarding this issue, i went into the configuration options and noticed that a couple of payment options were enabled that i’m not sure that my client had authorized. My client only takes Google/Apple Pay and credit card payments (Klarna, etc… are not accepted). I’ve removed those. I do not know if updating the plugin automatically enabled those options or not.

    My client is a domestic U.S. organization and has no need to accept EUR payments, and we are wondering if the above references to BLIK, EPS and iDEAL might be at the root cause of this issue? While researching this, i found another post on this forum with a complaint about this very issue from one month ago with reference to the above EUR paymennts, which appears to be a reported bug: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/4711.

    I do not know if this bug is at the root of our issue, but we do know that upon that advice that Woocommerce gave my client to update this plugin to version 9.9.2, this problem has suddenly appeared. They upgraded recently and have since upgraded to version 10.0.1, hoping that it would be fixed, but the errors continue.

    Can you please provide us with guidance in how to resolve this issue? At present, my client cannot accept payments thru their website, which is obviously a showstopper for them.

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  • Plugin Support Elena

    (@elenathemehigh)

    7 months, 1 week ago

    Hi,

    Kindly note that the latest version of our plugin is 5.0.6. Based on the details you’ve shared, we believe that you are referring to the WooCommerce Stripe Payment Gateway by WooCommerce(https://ww.wp.xz.cn/plugins/woocommerce-gateway-stripe/), not our plugin Payment Gateway for Stripe and WooCommerce by ThemeHigh.

    Could you kindly check this from your end and confirm?

    Thank you!

Viewing 1 replies (of 1 total)

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