Hi @hajakutbudeen
By default, the free WooCommerce plugin does not contain or send any vendor type mails.
Would you be able to reply detailing the exact name of the default WooCommerce email that is being sent? You can find all of the emails located at WooCommerece > Settings > Emails on a WooCommerce installation.
Replying with an example screenshot of the email you’re referring to may also help.
Thanks
Thread Starter
Haja
(@hajakutbudeen)
Hey @stuartduff
thank you, we are using Product Vendor plugin.
Hi @hajakutbudeen,
Thanks for confirming. Since Product Vendor plugin is a paid plugin, please create a ticket at WooCommerce.com > My Account > Support.
You may need to log into your WooCommerce.com account before you can access that page.
Also, don’t forget to share your System Status, the information included will help our support team narrow down the issue much quicker.
Best,
As further assistance is to be provided d via a ticket, I’ll go ahead and mark this thread as resolved.
Feel free to create a new topic if you have other questions related to core WooCommerce.