Payment methods not showing

Hi @zindanoglu,

There is an issue with the paymemt methods on my webshop. The paymemt methods credit card and iDeal are not showing up most of the times especially on phone.

From what I understand, you’re experiencing an issue where the payment methods, specifically credit card and iDeal, are not consistently appearing on your webshop, particularly when accessed via mobile.

I’ve taken the liberty to check your site and attempt to replicate the issue you’re encountering. However, during my tests, I was not able to reproduce the same problem. The payment options for credit cards and iDeal were visible and functional on both desktop and mobile interfaces.

Image Link: https://snipboard.io/4CaepW.jpg

That being said, I would like to suggest a few troubleshooting steps that could help resolve the issue:

1. Clear Cache and Cookies: Sometimes, your browser’s cache and cookies can interfere with site changes. Please try clearing your browser’s cache and cookies, then reload your webshop to check if the payment methods appear.
2. Test on Different Devices/Browsers: Try accessing your webshop on different devices and browsers to see if the issue persists. This can help us identify if the problem is device or browser specific.
3. Check Payment Gateway Settings: Ensure that your payment gateway settings are correct and up-to-date. Sometimes, changes or updates in these settings can cause display issues.
4. Update your plugins and themes: This is a good practice to keep everything running smoothly and avoid any unexpected issues.

If the issue persists after trying these steps, could you please provide us with more details? Screenshots of what you’re seeing on your end, the specific devices and browsers where the issue is occurring, and any error messages you’re receiving would be extremely helpful. This will allow us to further investigate and provide a more accurate solution.

You can share screenshots at https://snipboard.io. Just follow the instructions on the page and paste the URL in your response.

We would also find it helpful to see your site’s System Status report. This can give us a better idea of your site’s setup and help us pinpoint the problem. You can find the report under WooCommerce > Status. Choose Get system report and then Copy for support.

If there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.