Payment status not updated | ww.wp.xz.cn

Alessio
(@alexmes)

2 years, 6 months ago
Hi, I’ve been using your plugin without issues for a while.
Today, for the first time, WooCommerce didn’t update the payment status after QuickPay captured it. So, the order status still shows “Pending Payment.”
I have the latest WooCommerce version and just activated the HPOS.
Can you help me?
- This topic was modified 2 years, 6 months ago by Alessio.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author PerfectSolution
(@perfectsolution)

2 years, 6 months ago

Hi,

Is this a MobilePay payment? QuickPay have had issues with MobilePay most of the day. It should be stabilised now, but callbacks are still queued and delayed.

https://status.quickpay.net/clp2mhqqk34807beoehln0xa3q

Thread Starter Alessio
(@alexmes)

2 years, 6 months ago

Thanks for your quick response.

It was a QuickPay/Clearhaus payment.

Plugin Author PerfectSolution
(@perfectsolution)

2 years, 6 months ago

MobilePay payments are processed via QuickPay/Clearhaus.

Thread Starter Alessio
(@alexmes)

2 years, 6 months ago

I don’t use MobilePay

Plugin Author PerfectSolution
(@perfectsolution)

2 years, 6 months ago

Its difficult to say anything qualified without any error messages. Please consult QuickPay who can help looking into the callbacks and see if they have been delivered properly.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Payment status not updated’ is closed to new replies.

5 replies
2 participants
Last reply from: PerfectSolution
Last activity: 2 years, 6 months ago
Status: not resolved