Payment options vanished

  • Resolved dotpro

    (@dotpro)


    1 year ago

    Hi WebToffee team,

    After updating to version 5.0, all our payment options have disappeared from the checkout page. We’ve tried everything we can think of—reconnecting, re-activating the plugin, etc.—but nothing brings them back.

    We’re using:

    • WooCommerce 9.8.5
    • WooCommerce Bookings
    • WooCommerce Product Add-ons
    • Elementor
      (and a few other plugins, none others for payment)

    Any idea what could be causing this, or how we can get the payment methods showing again? Would appreciate any tips or suggestions—right now, our customers can’t check out at all.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year ago

    Hi @dotpro,

    Thanks for your question. We understand your concern.

    To help us investigate the issue further and get your checkout back up and running, could you please share the following:

    1. Your website URL – so we can take a look at your checkout page directly.
    2. Your system status report – WooCommerce → Status → Get system report.

    You can share these details via this link.

    Thread Starter dotpro

    (@dotpro)

    1 year ago

    When I click submit on the site, it doesn’t submit my mail. I’ve tried for a few days. Do you perhaps have a mail address?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year ago

    Hi @dotpro,

    Thanks for letting us know.

    Could you please try submitting it via this link using a different network connection/browser?

    If you’re getting any error messages in browser console, kindly get back to us by sharing the same.

    Thread Starter dotpro

    (@dotpro)

    1 year ago

    Still, no success trying to use the mail on other browsers and other connections.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    12 months ago

    Hi @dotpro

    Thanks for your response.

    In this situation, could you please share the logs securely using the form linked here: WebToffee Troubleshooting form

    Please note: The information you provide will be used solely for debugging and supporting your request. We will not use it for any other purpose or share it with third parties.

    Once submitted, please let us know here so we can follow up accordingly.

Viewing 5 replies - 1 through 5 (of 5 total)

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