Payment page loading error

Hi @davidblackcat,

Thanks for sharing the error details. I understand how disruptive this kind of issue can be when trying to manage payments through WooPayments. I’ll be happy to help investigate what’s going on.

From the error trace:

TypeError: Cannot read properties of undefined (reading ‘filter’)

It looks like there’s a JavaScript error coming from the WooPayments plugin (specifically from the index.js file), and it’s preventing the Payment Settings page from loading correctly. This is often caused by one of the following:

1. Missing or corrupt WooPayments configuration: If there’s a misconfigured or incomplete setting stored in the WooPayments settings array, the script might break while trying to load and manipulate it.
2. Conflict with another plugin or a theme function that’s altering WooCommerce admin screens.
3. Caching or outdated script files, especially if there’s been a recent update.

Here’s what I recommend:

1. Clear any server or plugin-based caches (like from a caching plugin or your hosting provider).
2. Temporarily disable any admin-customization plugins, like custom dashboards or role editors, and reload the page.
3. Update all plugins: Ensure WooCommerce, WooPayments, and WordPress are fully updated.
4. Check for JavaScript conflicts: Open your browser’s developer console (F12) and see if any additional errors are listed, which could help isolate the cause.

If the issue continues, could you please also:

• Share your WooCommerce System Status Report (from WooCommerce > Status > Get system report).
• Let us know if WooPayments was recently installed or updated before this error began.

Once we have those details, we can better assist with next steps!

Hi @jackmclean,

I understand that you have a somewhat similar problem.

However, as per forum best practices, it is advised that you create a new thread so that we can address your issue(s) separately.

You can create a new thread here: https://ww.wp.xz.cn/support/plugin/woocommerce-payments/#new-post and make sure to include as much information as you can.

Thanks for understanding!