Payment PENDING

  • Resolved ecom131

    (@ecom131)


    11 months, 3 weeks ago

    PAID MEMBER SUBSRIPTION has begun to have “pending’ after a subscriber re subscribes. Even though the payment has gone through paypal

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  • Plugin Support alexandrubodea

    (@alexandrubodea)

    11 months, 3 weeks ago

    Hi @ecom131,

    1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?
    2. Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
    3. Could you please go to the WordPress Dashboard -> Paid Member Subscriptions -> Members page, hover your mouse cursor over the member (with which you have encountered this issue), and click on the Edit Member link that appears? Once you are on the Edit Member page click on the “Edit” button from the Subscription tab and please take a screenshot of the Subscription Logs and send it to me. Please do this step for at least 2-3 users who encountered this issue.

      You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs an example of how the Subscription Logs should look.

    Note: Since this is a public forum, please make sure all sensitive/private information is hidden/blurred from the screenshots.

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