Payment status does not update

  • Resolved sometimeska

    (@sometimeska)


    1 year, 9 months ago

    Hi, I have just installed Yoco and am testing it alongside my other payment platform. My problem is that all my woocommerce orders show the payment status as processing, even after the money has been released and is in my Yoco account. Surely there must be a better way of managing this that me having to manually update every invoice?

    thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    1 year, 9 months ago

    Hello @sometimeska, this is Paula from the Yoco Support Team. 😊

    Thanks so much for reaching out! We’re happy to assist you with any issues you’re facing.

    Could you please share the necessary credentials with us at [email protected]? This will help us review the logs and get to the bottom of the issue for you.

    Thanks a lot! We’ll get back to you as soon as we have more info.

    Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    1 year, 8 months ago

    Hello @sometimeska,

    I hope you’re doing well!

    We’ve installed a modified version of our plugin that replaces

    $order->update_status('processing')

    with 

    $order->payment_complete($payment_id).

    Now, orders paid via Yoco should show as “Partially Paid,” just like other new orders, and the Invoice PDF is being generated.

    Please let me know if this resolves the issue.

    Best regards,

    Paula

    Thread Starter sometimeska

    (@sometimeska)

    1 year, 8 months ago

    This is working perfectly, thank you so much!

    Greg McEwan-Marriott

    (@gregthebuzz)

    1 year, 8 months ago

    I have the same issue – where do i get the fix as described above?

    Plugin Support paulafernandezprogressus

    (@paulafernandezprogressus)

    1 year, 8 months ago

    Hi @gregthebuzz,

    Thank you for reaching out! I’m Paula from the YoCo Support team. I understand you’re encountering the same issue as another merchant.

    Could you please send me an email at [email protected]? I’ll reply with the modified plugin version, which should resolve the problem for you.

    Looking forward to your email!

    Best regards,

    Paula

Viewing 5 replies - 1 through 5 (of 5 total)

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