• I’m using Authorize.NET for my payments through WooCommerce. Occasionally, I will have new customers sign up with multiple subscriptions. I’m guessing they click the submit button multiple times. This can cause them to either have multiple user accounts or multiple subscriptions under the same user.

    My issue is whenever this happens I attempt to fix it by deleting the extra customers or subscriptions. The result is typically that I receive the payment token is missing/invalid when renewal is attempted. I’ve checked their profile ID and customer ID which match with Authorize.NET.

    
    ### WordPress Environment ###
    
    Home URL: https://new.ignitefitness.info
    Site URL: https://new.ignitefitness.info
    WC Version: 3.0.5
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.29
    PHP Post Max Size: 32 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1000
    cURL Version: 7.35.0
    OpenSSL/1.0.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.0.5
    WC Database Prefix: wp_2e66hp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    MaxMind GeoIP Database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. You can download and install it manually from http://dev.maxmind.com/geoip/legacy/geolite/ to the path: . Scroll down to "Downloads" and download the "Binary / gzip" file next to "GeoLite Country". Please remember to uncompress GeoIP.dat.gz and upload the GeoIP.dat file only.
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (14) ###
    
    Akismet Anti-Spam: by Automattic – 3.3.2
    Event Tickets Plus: by Modern Tribe
    Inc. – 4.4.7
    
    Event Tickets: by Modern Tribe
    Inc. – 4.4.7
    
    Fusion Builder: by ThemeFusion – 1.1.6
    Fusion Core: by ThemeFusion – 3.1.6
    Gym Studio Membership Management: by Fitsoft – 1.0.4
    Jetpack by WordPress.com: by Automattic – 4.9
    The Events Calendar: by Modern Tribe
    Inc. – 4.5.1
    
    WooCommerce Authorize.Net CIM Gateway: by SkyVerge – 2.6.2 – 2.6.3 is available
    WooCommerce Order Barcodes: by Hugh Lashbrooke – 1.3.0
    WooCommerce Point of Sale: by Actuality Extensions – 3.1.5.4
    WooCommerce Subscriptions: by Prospress Inc. – 2.2.5 – 2.2.8 is available
    WooCommerce: by Automattic – 3.0.5 – 3.1.0 is available
    WPForms Lite: by WPForms – 1.3.7.2
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    
    ### Theme ###
    
    Name: Avada
    Version: 5.1.6
    Author URL: http://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    ### subscriptions ###
    
    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    
    ### Authorize.Net CIM ###
    
    Environment: Production
    Tokenization Enabled: 
    Debug Mode: Off
    

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