Paypal Button disappears when receiving Validation Error

Resolved dylanhk2020
(@dylanhk2020)

5 years, 5 months ago

Hi there and Merry Xmas,

I would like to share an issue that the PayPal buttons will be gone if there is a validation error on the checkout page.
I reckon it might be caused by some javascript error as payment is not going through.

I have already switched to the StoreFront template to test out the issue, but it does not help.

Any idea to get this solved?

Much appreciated in advance,
Dylan

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Contributor slash1andy
(@slash1andy)

Automattic Happiness Engineer

5 years, 5 months ago

Hey there!

Can you share more details on what you are seeing? How can we replicate this?

Thanks!

Thread Starter dylanhk2020
(@dylanhk2020)

5 years, 5 months ago

Hi AW,

I have got a video here:
https://vimeo.com/495362611

As you can find that the Paypal buttons will be gone when receiving a validation error. The buttons will be back in place after refreshing the page and it is not user friendly.

I did try on a different WordPress version, the same problem arose.

Thanks

ashishrij
(@ashishrij)

5 years, 5 months ago

Hi,

I am having the same issue. Did anyone come up with the solution?

lebrondev
(@lebrondev)

5 years, 5 months ago

Hi,

I’m having the same issue.

chrisbrosnan
(@cdbrosnan)

5 years, 3 months ago

I have been having the same issue. Has any workaround or bug fix been found for this issue?

Plugin Support EastOfWest a11n
(@eastofwest)

5 years, 3 months ago

Hi there!

I tried this on a vanilla site with WooCommerce, PayPal Checkout, and Storefront active, and I wasn’t able to recreate it. Here’s a screencast of how it went for me:

Here’s a full-page screenshot of the settings used, in case that’s helpful: https://d.pr/i/7ltdaC

Please reply with screenshots of your settings, as well as your System Status Report, then we can investigate further. A service like https://snipboard.io/ has easy-to-follow instructions that result in a link that you can paste here.

Plugin Support EastOfWest a11n
(@eastofwest)

5 years, 2 months ago

It’s been a while since the last reply to this thread, so I’m going to go ahead and close it. If you require help with anything else, please feel free to start a new one.