Hi @caleidro,
This could be caused by a conflict in your theme or potentially any other plugins you may have activated.
How to test for conflicts
1. Temporarily switch your theme to the Storefront or TwentySeventeen theme.
2. Try to reproduce the problem:
If the problem is resolved, it is a theme conflict. If not, continue to the next step.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict
Please let us know how that goes.
Tools to help with troubleshooting
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
Thanks, Ryan, much appreciated. I will go through your steps and come back with the results!
Thanks
Hi @ryanr14, I am getting this message right now :
Watch out: This version of WP Staging has not been tested with your WordPress version 5.0.1.
As WP Staging is using crucial DB and file functions it’s important that you are using a WP Staging version
which has been verified to be working with your WordPress version. You risk unexpected data lose if you do not so!
Get the latest WP Staging plugin from https://wp-staging.com.
I am a bit concerned breaking my client’s website, so I won’t be able to do this I am afraid
Hi Ryan,
I did a Live Preview of the “Fifteen” theme and was able to click on “Proceed to Paypal” button. Thank you for pointing me in the right direction.
It’s something wrong with the client’s theme, last time it was updated it was in 2016 and I feel it’s clashing with the current Woocommerce version
Thanks for the update!
And, just for future reference, WP Staging usually needs a week or two to remove that message with a new release, but it’s still generally ok to use.
I’m glad you narrowed down the issue. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
