• Resolved etaf

    (@etaf)


    I had a probelm on my website – not allowing me to login – so the hosting company IONOS switched off all the plugins and i was able to log back in as admin

    Now something has changed on the checkout page – I used to have 2 buttons on the page – 1 for Paypal and 1 for Cards – All excellent and working fine for years

    NOW – when i put woocommerce back on and paypal back on – ONLY the paypal button appeared – so i had to check advanced payments and it was enabled – so i disabled and reenabled and now the Button appeared

    BUT so has 2 radio buttons – Which did not appear before – and if i change the TEXT for advanced payment label – TITLE – it changes the text next to the radio button – and if i click on the radio button the Card details form appears – BUT fill in and does not work

    so I have now change the title to

    For Debit & Credit Cards – PLEASE USE Black Button under Paypal button below

    And the button works fine as before , as it always has

    I looked through the documentation and cant see why i have setup different

    I thought maybe a new feature following an update – as on 2 Sep 25 I did update

    Updated plugin “WooCommerce PayPal Payments” to 3.1.0 from 3.0.9

    so i went back to an older version of backup – Version 3.0.6

    and its still the same , so how do i get rid of the little radio buttons – and just go back to havign the Text and then the 2 buttons

    the website is fenori.co.uk

    and the issue is on the checkout page

    i can provide screen shots – not sure how to here

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @etaf

    We suggest you contact us directly for further assistance. We may need to examine your system report or logs to better understand what’s happening. You can open a ticket with our service desk. Here’s how you can request support: Request Support.

    Please make sure to include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

    Thread Starter etaf

    (@etaf)

    thanks I have now logged a support request via the link you posted

    I added a screen shot of the radio button – and title i have added

    also the website – fenori.co.uk – and its on the checkout page

    it maybe i just dont know enough about the plugin – looking at documentation – seems older than my version and same for yourtube videos

    i did upgrade a few years ago to the new payment system paypal for woocommerce and its been working fine for years – thanks

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @etaf

    I’ll mark this thread as resolved since everything is now being handled on a private board.

    If this solution helped and you’re happy with the support, feel free to leave a quick review on WordPress — it means a lot to us and shows that we are needed.

    Kind Regards,
    Krystian

Viewing 3 replies - 1 through 3 (of 3 total)

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