PayPal connection error

  • Resolved sidoine

    (@sidoine)


    1 year, 3 months ago

    Hello,

    I’m currently trying to connect to my PayPal account on Events Tickets and Registration but the minibrowser won’t load the PayPal login page, and instead will show me a “Not Found” page, with a wrong URL ([https://]www.******.[com]/wp-admin/&displayMode=minibrowser&partnerDomain=https%3A%2F%2Fwww.******.[com]).

    I tried deactivating all the other plugins and nothing changed. I am running PayPal on WooCommerce on the same website and it is running flawlessly.

    Do you have any idea what could cause this ?

    Regards,
    Sidoine.

    WordPress : 6.7.2
    PHP : 8.3
    Theme : Twenty Twenty-Four

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 3 months ago

    Hi @sidoine

    Thank you for reaching out.

    To better understand the situation, could you please provide the full URL that’s displayed following the https:// protocol?

    Thread Starter sidoine

    (@sidoine)

    1 year, 3 months ago

    Hi @tristan083 ,

    Of course, it’s using my webiste’s URL :
    https://www.artandplaystudio.com/wp-admin/&displayMode=minibrowser&partnerDomain=https%3A%2F%2Fwww.artandplaystudio.com

    Plugin Support tristan083

    (@tristan083)

    1 year, 3 months ago

    Hi @sidoine ,

    Thank you for your message and the information.

    Unfortunately, I have not been able to reproduce the issue in my testing environment running only The Events Calendar plugins and the twenty-twenty-one theme. In that regard, I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

    1. Deactivate all other plugins except for The Events Calendar Plugins.
    2. Switching to the Default theme.

    Please read the Testing for Conflicts Article before doing anything. 

    To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

    Plugin Support Darian

    (@d0153)

    1 year, 3 months ago

    Hi @sidoine ,

    I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

    Let me know if there’s anything I can assist you with.

    Thread Starter sidoine

    (@sidoine)

    1 year, 3 months ago

    Hi @d0153 & @tristan083,

    Sorry I didn’t reach back to you, but as I was mentioning before i’m running Twenty Twenty-Four and I tried deactivating all the plugins but the problem was still there.

    I decided not to run the plugin anymore as I couldn’t figure out what was causing trouble and the features wouldn’t answer my needs anymore.

    Thank you for reaching out, have a nice day !

    Plugin Support tristan083

    (@tristan083)

    1 year, 3 months ago

    Hi @sidoine ,

    Thank you for your message.

    I understand this situation wasn’t a great experience for you despite the efforts to troubleshoot, and I’m sorry to hear that the Event Tickets plugin no longer meets your needs.

    If you ever decide to revisit this or need assistance with the Event Tickets plugin in the future, please don’t hesitate to reach out.

    Best regards,

    Tristan

    Plugin Support Darian

    (@d0153)

    1 year, 3 months ago

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will close this thread for now. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 7 replies - 1 through 7 (of 7 total)

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